If you aren’t in love with your purchase within 30 days of receiving it, simply fill out our return form here or contact us at firstname.lastname@example.org for a pre-addressed return-shipping label. See below for our return guidelines.
Refunds and Exchanges
Unused, unworn merchandise with original tags intact and proof of purchase will be accepted for a full refund to the original method of payment (less the return shipping) or can be simply exchanged for a different item or size.
All other returns or exchanges that do not fit the above criteria will be handled on a case-by-case basis with the ultimate objective of satisfying the customer.
However, the following items cannot be returned or exchanged due to the intimate nature of the product: bras, underwear, swimwear, bedding and pillows. Please refer to the size charts for these items before purchasing.
Items that are found to be faulty or damaged during shipment will receive a full refund or Thoughtful Threads Store Credit if the item is reported within 5 days of delivery.
Items that are damaged from regular wear and tear may be denied a refund or exchange.
2144 Tamiami Trail N.
Naples, FL 34102
(239) 213-2222 ext. 1